Privacy Policy

This Privacy Policy explains how GREY ROCK CASINO LOBBY LTD ("we," "us," or "our") collects, uses, stores, discloses, and otherwise processes information when you access or use Grey Rock Casino Lobby, Grey Rock Casino Lobby, https://grcasinolobby.com, and any related applications, websites, features, content, or services that link to this Privacy Policy (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Service.

1. About the Service

Grey Rock Casino Lobby and Grey Rock Casino Lobby provide an entertainment-oriented directory and access to casino-style, slot-style, and similar demo games.

The games made available through the Service are intended solely for entertainment and demonstration purposes.

The Service:

• does not offer real-money gambling;
• does not accept wagers or bets;
• does not permit users to deposit money for gameplay;
• does not provide cash withdrawals;
• does not award cash prizes or anything redeemable for money;
• does not provide cryptocurrency or other external currency;
• does not operate an in-game currency or virtual currency system;
• does not allow users to purchase virtual chips, coins, credits, tokens, or similar items for gameplay;
• does not provide an opportunity to win real money, property, or other things of monetary value; and
• is not intended to function as a real-money casino, sportsbook, gambling platform, or financial service.

Any casino-style terminology, imagery, mechanics, themes, reels, jackpots, bonuses, or similar concepts appearing within the Service are presented solely as entertainment or simulated gameplay.

Availability of a game through our directory does not mean that we operate, own, sponsor, or control the game unless expressly stated otherwise.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed by us in connection with the Service.

It does not necessarily apply to independent websites, game providers, content providers, application stores, or other third parties whose services may be accessed through or integrated with the Service.

Third parties may maintain their own privacy policies and terms. We encourage you to review those policies before interacting with third-party services.

3. Information We May Collect

The information we collect depends on how you use the Service, the device you use, your privacy settings, and the technologies incorporated into the Service.

3.1 Information You Provide Directly

You may choose to provide information to us when you contact customer support, send us an email, submit feedback, report a technical problem, submit a privacy request, or otherwise voluntarily communicate with us.

This information may include your name if provided, your email address, information included in your message, technical information you voluntarily provide, screenshots or attachments you send to us, and any other information you choose to provide.

Please avoid sending sensitive personal information unless it is necessary for us to address your request.

3.2 Device and Technical Information

When you access the Service, certain technical information may be collected automatically. Depending on the platform, this may include device type, device model, operating system and version, browser type and version, device language, screen resolution, application version, IP address, network information, time zone, general geographic region inferred from an IP address, referring URL, pages or screens viewed, date and time of access, session duration, crash logs, diagnostic information, and error reports.

The iPhone application stores picks, recents, opening theme, sound and haptic preferences, first-run flags, and award progress on the device. That store is not uploaded to us as a user account.

3.3 Usage Information

We may collect information about how users interact with the Service, including games viewed, rooms viewed, games launched, search activity, navigation paths, features used, approximate session duration, frequency of use, and favorites or similar preferences stored on the device.

3.4 Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies to remember that you closed the cookie notice and to operate basic pages. Additional information is provided in our Cookie Policy.

3.5 Information Related to Third-Party Games

Demo experiences listed through the Service are provided, hosted, or delivered by third-party studios. When you open a demo, the relevant provider may automatically receive information such as your IP address, browser or device information, operating system, referring URL, cookie identifiers, session information, or interactions with its content. That processing is governed by the provider's own privacy policy.

4. Information We Do Not Require for Gameplay

Because the Service does not offer real-money gambling, wagering, deposits, withdrawals, real-money prizes, or virtual currency purchases, we do not require financial information for gameplay.

The Service itself is not designed to require bank account details, payment card details, cryptocurrency wallet information, deposit or withdrawal information, gambling account balances, or payment verification documents.

If an independent third-party website accessible through a demo requests payment or financial information, that request is made by the third party.

5. Sensitive Personal Information

We do not intentionally request sensitive personal information merely for using the Service. Please do not voluntarily send sensitive personal information to us unless it is necessary for a specific request.

6. How We Use Information

We may use information collected through the Service to make the Service available, display game listings, enable navigation and search, remember on-device preferences, respond to support requests, investigate bugs, communicate about the Service when you write to us, maintain security, and comply with law.

We do not currently use third-party analytics SDKs or advertising SDKs in the application.

7. Legal Bases for Processing

If privacy laws requiring a legal basis for processing apply to you, including the GDPR or similar legislation, we may rely on consent (for example, where you email us), legitimate interests (operating and securing the Service), contractual necessity where you request a specific response, and legal obligations.

8. How We May Disclose Information

We may share information with vendors that provide services on our behalf, such as website hosting, email delivery, and technical maintenance. These providers may process information only as necessary to perform services for us.

Current analytics providers: none.

Current advertising or attribution providers: none.

Where games are hosted by third parties, those providers may receive technical information directly from your device when you open a demo.

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal proceedings, investigate suspected fraud, protect our rights, or protect the safety of users.

If GREY ROCK CASINO LOBBY LTD is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

9. Third-Party Games, Links, and Content

The Service primarily operates as a directory or access point for entertainment content. It may contain links to third-party websites and externally hosted demo games.

Clicking a third-party link or launching third-party content may cause you to leave our Service or establish a direct connection between your device and the third party. This Privacy Policy does not govern information collected independently by third parties.

10. Cookies and Similar Technologies

Cookies are small files or similar technologies that may be placed on your device when you visit a website. We may use strictly necessary technologies for security and basic functionality, and a first-party preference that records that you closed the cookie notice.

We do not currently use optional advertising cookies or personalized advertising technologies. More detail is in the Cookie Policy.

11. Tracking and Advertising

We do not sell personal information for money. We do not currently use advertising, attribution, or cross-site tracking technologies for targeted advertising.

Where you wish to exercise an opt-out or privacy request, contact us at concierge@grcasinolobby.com.

12. Global Privacy Control and Do Not Track

Where legally required and technically supported, we will process recognized opt-out preference signals such as Global Privacy Control in accordance with applicable law.

Some browsers provide a "Do Not Track" setting. Because there is not a single universally accepted technical standard governing DNT signals, the Service may not respond to all DNT signals.

13. No Automated Financial or Gambling Decisions

We do not use personal information to determine gambling eligibility, credit eligibility, betting limits, deposits, withdrawals, real-money prizes, or gambling payouts, because the Service does not provide those services.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Support correspondence may be retained as necessary to resolve requests and maintain appropriate business records. On-device picks, recents, and awards remain on your iPhone until you clear them or delete the application.

15. Aggregated and De-Identified Information

We may create aggregated, statistical, or de-identified information from information collected through the Service and use it to operate and improve the Service. Where required by applicable law, we will not attempt to re-identify information that has been maintained as de-identified information.

16. International Data Transfers

GREY ROCK CASINO LOBBY LTD, its service providers, or other recipients of information may operate in countries other than the country in which you reside. Information may be transferred to, stored in, or processed in countries that have different privacy laws from your jurisdiction.

Users in the European Economic Area, United Kingdom, or Switzerland may contact us at concierge@grcasinolobby.com for additional information about applicable safeguards.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, accidental loss, misuse, alteration, unauthorized disclosure, and destruction.

No internet transmission, mobile application, server, database, or electronic storage method can be guaranteed to be completely secure. You are responsible for maintaining appropriate security on your own device.

18. Age Restrictions and Children's Privacy

The Service contains simulated casino-style entertainment and is intended for an adult audience. The Service is not directed to children.

The minimum permitted age for use of the Service is 18. You must satisfy the applicable minimum-age requirement in your jurisdiction.

We do not knowingly collect personal information from children in violation of applicable children's privacy laws. If you believe a child has provided personal information to us contrary to applicable law, contact concierge@grcasinolobby.com.

19. Your Privacy Choices

You may modify browser cookie settings, close or ignore optional notices, revoke application permissions through your operating system, avoid submitting optional personal information, delete the application to remove the on-device store, or contact us regarding a privacy request.

20. Privacy Rights

Depending on your location and applicable law, you may have rights to obtain confirmation that we process your personal information, request access, correction, deletion, restriction, objection, withdrawal of consent, data portability, or to lodge a complaint with a data protection authority.

These rights are not absolute. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.

To submit a privacy request, email concierge@grcasinolobby.com.

21. European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, you may have additional rights including access, correction, erasure, restriction, objection, withdrawal of consent, portability, and the right to complain to your local supervisory authority.

The data controller responsible for information covered by this Privacy Policy is:

GREY ROCK CASINO LOBBY LTD
Email: concierge@grcasinolobby.com

22. United States State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws, including rights to know, access, correct, delete, obtain a portable copy, and appeal a denial. Requests may be submitted to concierge@grcasinolobby.com.

23. California Privacy Disclosures

Depending on how you interact with the Service, categories of personal information we may collect can include identifiers such as IP addresses or email addresses you provide, internet or electronic network activity, approximate geolocation derived from an IP address, device and technical information, and customer service communications.

We collect these categories for the purposes described in this Privacy Policy. We do not sell personal information for monetary compensation.

24. Nevada Privacy Rights

Where Nevada privacy law applies, eligible Nevada residents may submit requests to concierge@grcasinolobby.com.

25. Third-Party Application Stores and Platforms

If you download Grey Rock Casino Lobby through the Apple App Store, Apple may independently collect information relating to downloads, diagnostics, and interactions with the platform. That processing is governed by Apple's privacy practices.

26. Email Communications

If you contact us by email, we will receive your email address and any information contained in your communication. We may retain correspondence as necessary to respond, provide support, investigate technical problems, maintain records, prevent abuse, or comply with legal obligations.

27. Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable remedial measures. Where legally required, we will notify affected individuals and competent authorities within the time periods prescribed by applicable law.

28. Business Transfers

If all or part of GREY ROCK CASINO LOBBY LTD or the Service is sold, acquired, reorganized, merged, transferred, financed, or involved in insolvency proceedings, information associated with the Service may be transferred as part of that transaction.

29. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we update it, we will revise the Last Updated date at the top of this page. Where required by law, we may provide additional notice of material changes.

30. Language

The controlling language of this Privacy Policy is English, to the extent permitted by applicable law.

31. Contact Us

GREY ROCK CASINO LOBBY LTD
Application: Grey Rock Casino Lobby
Website: https://grcasinolobby.com
Email: concierge@grcasinolobby.com
Privacy Email: concierge@grcasinolobby.com

Important Service Disclosure

Grey Rock Casino Lobby and Grey Rock Casino Lobby are entertainment services featuring directories of casino-style, slot-style, and similar demo games. They do not provide real-money gambling.

Users cannot wager real money, deposit funds for gameplay, withdraw funds, purchase or redeem virtual currency, receive monetary prizes, exchange game results for money, or cash out gameplay results.

Success or performance in a simulated casino-style game does not indicate or guarantee future success in real-money gambling.

For questions concerning this Privacy Policy, contact concierge@grcasinolobby.com.